Customer Service Representative - International Voice Process (Bali-Based)

Are you a dynamic and customer-focused professional with a passion for delivering exceptional service in an international setting? We are seeking a Customer Service Representative to join our team in Bali, handling International Voice Process operations. In this role, you will be the first point of contact for our international clients, ensuring their inquiries and issues are resolved efficiently and effectively. At Private Advertiser, we pride ourselves on providing top-notch customer service, and we are looking for someone who shares our commitment to excellence.

As a Customer Service Representative, you will be responsible for managing incoming calls, emails, and chats from our global clientele. You will use our proprietary CRM system, Salesforce, to track and resolve customer issues, and you will leverage our knowledge base and support documentation to provide accurate and timely responses. This role offers a unique opportunity to work in a dynamic, fast-paced environment while contributing to a company that values its customers and employees alike.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and chats from international clients, providing prompt and professional responses.
• Use Salesforce to track and resolve customer issues, ensuring high levels of customer satisfaction.
• Leverage our knowledge base and support documentation to provide accurate and timely information to clients.
• Collaborate with cross-functional teams to ensure seamless resolution of customer issues.
• Monitor and analyze customer service metrics to identify areas for improvement and implement best practices.
• Provide feedback and suggestions for process improvements to enhance customer service operations.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Participate in team meetings and training sessions to stay updated on best practices and industry trends.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service, preferably in an international or multilingual environment.
• Proficient in English, both written and spoken, with additional language skills a plus.
• Familiarity with Salesforce or similar CRM systems.
• Excellent communication and interpersonal skills, with the ability to handle difficult conversations calmly and professionally.
• Strong problem-solving and analytical skills, with the ability to work under pressure and meet tight deadlines.
• Ability to work independently and as part of a team in a fast-paced environment.
• Passion for delivering exceptional customer service and a commitment to continuous learning and improvement.

🛠️ Keahlian

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