Subject Matter Expert (SME) & Coach - Customer Service Excellence

WNS · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12000000 - 20000000
WNS is seeking a passionate and experienced Subject Matter Expert (SME) & Coach to join our Customer Service Excellence team in Canggu, Bali. In this role, you will be responsible for mentoring and guiding our customer service agents to achieve excellence in their roles. You will also be responsible for developing and implementing best practices for customer service, ensuring that our customers receive the highest level of service.

📋 Tanggung Jawab Pekerjaan

Mentor and guide customer service agents to achieve excellence in their roles.,Develop and implement best practices for customer service.,Ensure that our customers receive the highest level of service.,Conduct regular training sessions and workshops for customer service agents.,Monitor and evaluate customer service performance, providing feedback and coaching as needed.,Collaborate with other departments to ensure that customer service needs are met.,Stay up-to-date with industry trends and best practices in customer service.,Develop and maintain customer service policies and procedures.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 5 years of experience in customer service, preferably in a leadership or management role.,Strong knowledge of customer service best practices and industry standards.,Excellent communication and interpersonal skills.,Ability to work independently and as part of a team.,Strong problem-solving and decision-making skills.,Proficiency in English, both written and spoken.,Familiarity with customer service software and tools is a plus.

🛠️ Keahlian

Customer ServiceTraining and DevelopmentCoaching and MentoringCommunicationProblem-SolvingLeadershipTime ManagementTeamwork
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